Posting active date: 5/1/2024
Name of corporate partner: Mattamy Homes Canada
Application deadline: 5/10/2024
Location: Hybrid

Job title: Co-op, Customer Care
Job type: Internship
Department: Customer Care Department
Length (contract/internship): 4 months
Salary or range: TBD – hourly compensation geared toward students and entry level professionals.
Start date: 09/2/2024 End date: 12/20/2024
Exclusive to Pathways Alumni? No

About the organization:

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

Job Summary:

Join us for a co-op experience where you’ll blend hands-on learning with real-world impact in customer care. Dive into various administrative tasks, enhancing your detail orientation and organizational skills. Gain a first-hand understanding of how data informs strategic business decisions and hone your analytical skills.

As a Co-op Student in Customer Care, you are integral to providing a superb homeowner experience from beginning to end. You’ll work closely with our Customer Care Department and various internal teams like Sales, Marketing, Construction, and Operations, playing a key role in seamless operations and effective support.

Job responsibility:

  • Customer Focus: Provide backup during peak times for email and phone queries, engage in responding to and investigating homeowner inquiries, learn about our products and services to effectively address questions, and assist with managing the Tarion portal and basic customer claims.
  • Professional Development: Take part in business administration and customer care learning opportunities, engage in team dynamics, and receive mentoring in communication, time management, organizational skills and event planning.
  • Analytical Skills: Aid in data collection and analysis, learn to interpret trends and insights, and help prepare reports for internal use.
  • Administrative Support: Assisted in organizing and managing records and project files, maintained digital correspondence records, supported homeowner information events, and managed inventory for supplies and gifts.

Experience & Qualification requirements:

  • Enrollment in a post-secondary program, preferably in Business Administration or a similar field.
  • Basic MS Office skills (Word, Excel, PowerPoint).
  • Strong organizational and time management abilities.
  • Eagerness to learn and adapt in a fast-paced setting.
  • Excellent communication skills and a friendly demeanour.
  • Independent and collaborative working capabilities.
  • A keen interest in customer service and administrative roles.

How to apply:

Please email your resume and which position you are applying for to Nadine Findlay, [email protected], by May 10th, 2024.