Posting active date: 4/22/2026
Name of corporate partner: Mackenzie Investments
Application deadline: 5/10/2026
Location: In office
Job title: Intern – Client Experience Department
Job type: Internship
Reporting to: AVP, Client Experience & Insights
Department: Client Experience
Length (contract/internship): 4 months
Salary or range: $49,000 – $51,000
Start date: 9/1/2026 End date: 12/31/2026
Exclusive to Pathways Alumni? No
About the organization:
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $271 billion in assets. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.
Mackenzie Investments, founded in 1967, is a key part of IGM’s business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
At Mackenzie Investments You Can Build Your Career with Confidence. We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive years and one of Canada’s Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.
Job Summary:
We are currently hiring an intern looking for a fall term position, September to December 2026 in our Toronto office. Candidates must be enrolled in an undergraduate program and plan to return to school after completing the internship to be eligible to apply.
The position reports to the AVP, Client Experience & Insights and supports cross-functional initiatives to improve the experience of financial advisors and investors. This role offers exposure to client insights, journey mapping, service design, and CX strategy.
Job responsibility:
•Support journey mapping activities including research, documentation and insight synthesis
•Assist with gathering and analyzing client and advisor feedback data
•Help track and document CX initiatives, milestones, and deliverables across workstreams
•Capture and summarize meeting outcomes, workshop insights and action items
•Assist in developing internal communication materials to support CX initiatives
•Organize and maintain CX tools and documentation (e.g., journey libraries, templates)
•Support survey development, basic analysis, and visual storytelling
•Other duties as assigned related to experience improvement and service design
Experience & Qualification requirements:
The ideal candidate is organized, curious, and collaborative. Candidates must be enrolled in an undergraduate program and plan to return to school after completing the internship to be eligible to apply.
Additional information:
In addition to base salary, this role is eligible for paid time off. IGM is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas. Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience. If you require accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
How to apply:
Apply here. Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience.