Posting active date: 4/23/2026
Name of corporate partner: Pathways to Education Canada
Application deadline: 5/22/2026
Location: Hybrid at Pathways Toronto office
Job title: Application Support Analyst
Job type: Contract
Reporting to: Abdul Al-Basith
Department: Technology
Length (contract/internship): May – Sept, full time hours
Salary or range: 23
Start date: 6/1/2026 End date: 8/31/2026
Exclusive to Pathways Alumni? No
Job Summary:
The Application Support Engineer is a key technical role focused on ensuring the stability, performance, and improvement of Pathways’ Connex web platform. This position moves beyond first-level triage to provide deep technical investigation, root cause analysis, and hands-on, code-level resolution for issues affecting Connex users.
The successful candidate is a problem-solver and a tinkerer who bridges the gap between end-users and the core development team. They will be responsible for analyzing helpdesk tickets, debugging application behavior, querying databases, and, where appropriate, coding, testing, and deploying fixes and minor enhancements.
Job responsibility:
Advanced Technical Support & Root Cause Analysis
Issue and Inquiry Management
Escalation & Developer Collaboration
Trend Analysis & Proactive Improvement
Experience & Qualification requirements:
• Proven experience in a technical support, application support, or junior developer role, preferably supporting enterprise web platforms.
• Experience with supporting enterprise level technologies like CRM/case management systems
• A clear understanding, at an enterprise level, of application, network, and infrastructure
• Excellent critical thinking, problem-solving, and analytical skills.
• Strong written and verbal communication skills, with the ability to explain complex technical concepts to non-technical users.
• Excellent organizational and time-management skills; ability to plan, prioritize, and meet deadlines.
Additional information:
This position is supported by the Canada Summer Jobs program. Applicants must be enrolled in school in Sept 2026
How to apply:
Email aal-basith@pathwayscanada.ca and specify you are a Pathways program student or alum.