Posting active date: 3/12/2025
Name of corporate partner: Northbridge Financial Corporation
Number of openings: 2
Application deadline: 3/19/2025
Corporate partner contact name and email: Veronica Grace – veronica.grace@nbfc.com
Location: In Office, Toronto
Job title: Underwriting Service Representative, Commercial Lines
Job type: Internship
Reporting to: Manager, Underwriting Services
Department: Underwriting Teams
Length (contract/internship): 4 months
Salary or range: $18/hour
Start date: 5/1/2025
End date: 8/29/2025
Exclusive to Pathways Alumni? Yes
About the organization:
Northbridge Financial Corporation is a leading commercial property and casualty insurance group that’s been helping to protect Canadian businesses for more than 100 years. We are proud to be a 100% Canadian company, wholly-owned by Fairfax Financial Holdings Limited.
Job Summary:
Reporting to the Manager, Underwriting Services, Underwriting Service Representative (USR) is responsible for providing administrative and data entry service to Underwriting teams. The primary duties include, processing new business, renewals, and MTA’s. The USR also directs incoming service requests to the appropriate business sector Underwriter in a timely manner and in accordance with National SLA’s.
Job responsibility:
- Triaging incoming service request to appropriate Underwriting team.
- Issue, endorse, upload or cancel policies following underwriting policies/procedures ensuring accuracy and completeness of information, with close attention to detail.
- Assist in processing requests received by the underwriting department i.e. IBC error correction, letters of experience, loss runs, ordering inspections, BOR’s, rectifying premium discrepancies, etc.
- Processing internal/external correspondence and requests received by the underwriting department
- Complete a variety of technical and administrative duties to provide effective execution of customer service requests.
- Familiarize and apply best business practices towards regional service and quality standards and policies. Maintain a solid understanding of systems, workflows, guidelines for assigned product lines to fulfill work assignments.
- Maintain all electronic files for assigned underwriting files.
- Respond to co-worker inquiries and requests in a timely manner and provide professional customer service.
- Work closely to develop and maintain positive business partnerships with brokers and co-workers.
- Make recommendations to improve the department and increase efficiency.
- Participates in projects/assignments as needed.
- Other duties as assigned.
Experience & Qualification requirements:
- Post-secondary education and/or equivalent on the job experience.
- Previous experience in an office environment, preferably in the property and casualty Insurance industry is an asset.
- Intermediate computer skills with the ability to learn new applications.
- Intermediate Microsoft Office (Excel and Word) skills.
- Advanced data entry skills.
- Actively pursuing CIP designation an asset.
- Bilingual (English / French) is a definite asset (a requirement in Quebec Region).
Additional information:
- Indoors in normal office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature.
- Frequent computer use at workstation.
How to apply:
Interested applicants should forward a cover letter and resume, via email to veronica.grace@nbfc.com quoting Job Code “Pathways – “Student, Underwriting Service Representative, Commercial Lines” in the subject line.